We’re going to make this really easy on you.
Pumps and process equipment can be complicated, and buying online even more so… that’s why we work to take the risk off you. Every item we sell is covered by our Triple Promise Warranty:
#1: We Don’t Sell Junk
Many of the pumps and parts we sell are surplus, rebuilt, aftermarket, used etc. but we’re no surplus or salvage yard! Every single item on this site has been closely evaluated by our shop team. We carefully measure tolerances and overall item quality to ensure performance and reliability.
#2: Easy (and usually Free) Returns
You can change your mind, and return any in-stock item in the same condition as it was received, for a full refund of the purchase price. No restocking fees, no hassles. If it was our mistake, we’ll even refund the shipping! Please note: Certain types of orders such as pump packages, build-to-order pumps/parts and factory new non-stock items might be subject to a restocking fee, details apply. Please ask our sales team for details!
#3: Minimum 1-Year Warranty
Like we said above, we don’t sell junk. If it’s listed for sale on PumpRack.com, regardless of the condition or grade, we will provide a full parts and labor warranty for at least 1-year from the time of purchase. For Viking® aftermarket pumps and parts, we extend that to 3-years. And for our Rebuilt Pumps, we extend to 3-years!
PS: We have a formal statement of warranty for easy download and printing, if you’re into that sort of thing.